Launched in 1999, the World Communication Awards (WCA) is the undisputed blue chip mark of success in the global telecom industry. Recognised as the most prestigious awards ceremony in the industry, the WCA are synonymous with innovation, merit and outstanding performance in the telecoms field. The judges were impressed by the way AssureNow simplified network management and retired legacy fault, RCA tools, PM, IBM Netcool, EMC SMARTS, Infovista and more. The net result was a new, single, unified platform at eir’s Citywest, Dublin location. AssureNow’s solution enabled the following documented service management benefits:
- Proactively manage and monitor the availability of key services, such as next-generation access, 4G upload/download and 120+ channel IPTV.
- Minimize fault levels and improve several incident management processes, ensuring faster service recovery in the event of an incident.
- Enhance issue detection capabilities, allowing it to provide customers with more detailed levels of service information.
“With this award, AssureNow has clearly demonstrated it is the best solution to transform complicated, legacy service provider networks into fully managed and high-performance delivery platforms,” said Bill Cannon, CEO, Monolith Software. “We are proud that the WCA has validated our platform’s OpEx cost savings and service benefits.”