AssureNow Service Management provides end to end visibility across domains, real time. Internal or external customer service level management agreements for availability and performance can be proactively managed to optimize customer experience thereby reducing customer churn.
AssureNow’s Service Management correlation provides comprehensive data collection, monitoring, reporting, and analysis that correlates Key Performance Indicators (KPIs) and Key Quality Indicators (KQIs) for specific services and or customers. AssureNow’s ability to unify, simplify and automate data from any source and manage it from a customer service agreement perspective can give any service provider a competitive advantage.
Service Level Management – SLM
Building & Managing Service Level Agreements
Service-oriented management is complex because it must include an integrated view across vendors and technology generations, as well as across multiple and overlapping management systems. It also requires organizations to collect and process large volumes of data while zeroing in on the pertinent service and business issues. The majority of service management tools available today are expensive and include difficult-to-configure point solutions that give a narrow, un-unified views into performance, faults, or availability.
The AssureNow Solution to Service Management
AssureNow has a unified database which enables external data sources to be integrated into AssureNow’s Hiearchical Storage Engine where physical, logical, and virtual objects can be linked together to provide real time advanced correlation. The unified database also enables users to use the Topology user interface to view not only PRCA but also event and performance management status.
The AssureNow solution has fully integrated, cross-domain topology management that provides auto-discovery and inventory, topology mapping, and root cause analysis that gives you a dynamic representation of your network, system and application resources. With AssureNow topology management, you can automatically discover networks, create dynamic topology-based maps, present real-time status indicators for each node, and perform connectivity-based Probable Root Cause Analysis (PRCA) to provide downstream suppression. AssureNow has a unified data base which enables external data sources such as Google Maps, power grid information, real time weather information to be integrated into AssureNow’s Hiearchical Storage Engine where physical, logical, and virtual objects can be linked together to provide real time advanced correlation. The unified database also enables users to use the Topology user interface to view not only PRCA but also event and performance management status and click and dive into the event or performance management user interfaces.