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Unified Approach to End-to-End Service Assurance

To meet customer and business expectations of high quality services, a unified, top-down, real-time service view across domains is essential. It is key to Business Service Management (BSM) and Customer Experience Management (CEM). Such a unified service assurance approach is transformational for both IT and Operations Support System (OSS) organizations and results in a customer-focused business that increases customer satisfaction and therefore revenue while at the same time reducing costs through automation.

Read this whitepaper to learn what is required for end-to-end assurance management across services, devices, networks, and topologies, and how to shift from a technology and product-centric perspective to a business approach encompassing customer and service-centric views.